Effective Date:24/05/2025
At Phoenix Business, we stand behind the quality of our products and aim to provide a positive customer experience. Please review our Refund and Return Policy below.
We offer refunds only under the following conditions:
The product was damaged upon delivery.
You received the wrong item.
The product was not delivered after confirmed payment and shipping.
To be eligible for a refund, please notify us within 7 days of receiving your order. Include your order number and clear photos (if applicable).
Note: Due to the nature of the product (health/wellness supplement), we do not accept returns for used or opened items for safety and hygiene reasons.
We accept returns only if:
The product is unopened, unused, and in its original packaging.
The return is requested within 7 days of delivery.
The reason for the return is valid (e.g., wrong item sent, defective packaging).
Customers are responsible for return shipping costs unless the return is due to our error.
Opened or used products
Products returned after the 7-day return window
Items returned without prior approval from our customer support team
To request a refund or return, contact our customer care team at:
📧 phoenixbusinessstragedy@gmail.com
📞 09030435885
Please include:
Your order number
A clear explanation of your concern
Photos (if needed for damaged items)
Refunds are processed within 5–10 business days once the return is received and approved. Refunds will be issued to the original payment method.
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